24/7 GUEST SUPPORT Dedicated Support Team
Our dedicated Support Team is what separates Wanaport apart from our competition. We pride ourselves on proactive and extremely responsive technical support for all of our customers.
Wanaport provides enterprise level network solutions with your guest’s connectivity in mind. Proactive system monitoring and 24/7/365 US-based technical support will provide your property the best network performance for users. Wanaport designs network solutions for “anywhere, anytime” mobile connectivity for a variety of vertical markets including wired, wireless, and custom-designed hybrid solutions.
Wanaport supports networks for hotels, apartments, conference rooms, meeting centers and many other types of markets. Our remote monitoring alerts our 24 X 7 US-based staff to problems before your guests or customers are aware of issues. Our cloud based management allows us to immediately resolve issues before they affect users.
To learn more about our Support features, please read below:
24 X 7 US based Technical Support
Nationwide network of technicians
Cloud based management
Proactive 24 X 7 monitoring
We staff technically minded customer service professionals who are experts at solving guest Internet problems with quickness. They’re expertly trained on laptops, Tablets, mobile computing devices, drivers, NIC cards, firewalls, web browsers, VPN clients and configuration issues. Since we handle 100% of calls, your staff can concentrate on other pressing issues that affect your property. Responsiveness is our competitive advantage. We employ skilled professionals who staff our around-the-clock help desk. We pride ourselves on having the right person answer the phone quickly equipped with the knowledge and tools necessary to address your customers’ questions and concerns.
To continue your properties’ great reputation, choose Wanaport for your IT support needs. Our customers see results themselves: 100 % of all calls get tickets in our robust web-based portal, 95% of calls are answered within 90 seconds, and 90% of trouble tickets are solved during the first call.