24x7 Guest Support
Over 80% of calls are answered within 60 seconds.
94% of Guest Help Desk calls are resolved by our Tier 1 and Tier 2 Support Agents
89% first call resolution with an average talk time of 7 minutes.
Trouble Ticket is created for every call with status and updates.
Notifications for network devices status changes.
ISP line monitoring and trouble ticket creation with notification when line is down.
A device down means more calls to our technicians, so we are on top of it.